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Interaction & Etiquette Tips

People with Speech Impairments

FACTS

  • Speech impairments do not indicate limited intelligence.
  • Communication aids, such as communication boards and speech devices are an extension of an individual's personal space.

INTERACTION TIPS

  • Speak only when you are certain the person has finished speaking.

  • Plan for conversations to take more time. Do not attempt to rush a conversation. Exercise patience rather than attempting to speak for a person.

  • Give the conversation your full attention by facing the individual and maintaining eye contact.

  • Address questions, comments, or concerns directly to the individual, not to a person in their presence.

  • If you do not understand what is being said, do not pretend you do understand.

  • Until you know an individual well, do not make assumptions based on facial expressions or vocal inflections. Some people with speech impairments have difficulty with these aspects of speech.

  • When appropriate, ask closed-ended questions that require short answers or a nod of the head.

  • Repeat what you understand, or incorporate the person's statements into what you are saying. Their reactions will clue you in and guide you to understanding.

EXAMPLES OF ACCOMMODATIONS

  • Using a computer or TTY (Teletypewriter) to carry on a conversation

  • Hire someone familiar with the individuals speech to serve as an interpreter in an important meeting or when a great deal of information will be presented